Premium Support

Expert help when you need it most

Our support team has you covered

Keep your revenue campaigns running smoothly and optimize costs with expedited response times.

Drive mobile growth with confidence, knowing Branch’s team of experts are available around the clock to address any questions or issues, even on weekends.

Solve complex problems, optimize performance, and save costs with support from Branch

Support available 24/7

Get questions answered on your schedule with 24/7 support. Our team is always available, even over the weekend.

icon supercharge

Faster response times

Enjoy faster response times, as soon as 2 hours for the initial response, to get issues resolved quickly. No need to wait until the next business day.

Zoom call support*

(*Advance notice required)

Effortlessly schedule a Zoom call with a prior notice with a Support Engineer for in-depth assistance with any support issue.

icon check circle

Dedicated escalation support

Not getting the support you need to resolve an issue quickly? Contact the escalation resource for immediate assistance.

What our customers say about working with the Branch Support team

Quotation with no by-line mark stylized in blue
Quotation with no by-line mark stylized in navy

Responsive and informative support — couldn’t ask for much more than that!

Best support I’ve experienced in a long time! Thank you for the hassle-free experience.

Other support services available from Branch

Onboarding services

Our experts will develop an onboarding plan, provide best practices, and guide your team through the setup process.

Technical audit services

Get a comprehensive audit of your Branch setup, including your app, website, internal systems, and partner integrations.

Integration services

Our technical experts handle everything from capturing your goals and developing a plan to integrating the Branch SDK for you.

Resources

folder open

Check out Branch use cases

Read our documentation

Ready to accelerate your mobile growth?

Our sales team is just a click away.