Expert help, when you need it most
We never sleep, so you can rest easy
Our support team has you covered
Branch’s Premium and Enhanced Support are designed to keep your revenue campaigns running and help you optimize costs with expedited response times, personalized support resources, and ongoing status reports.
What sets us apart is our team of experts who are available around the clock to address any questions or issues, even on weekends with Premium Support, so you can drive more mobile growth while worrying less.
Solve complex problems, optimize performance, and save costs with support from Branch.
Get issues resolved quickly
Minimize any revenue impact with quick response times, as fast as 2 hours—no need to wait until the next business day.
Lean on our industry experts
Platform configurations and partner integrations are complex, so let our support team do the time-consuming work to resolve your urgent issues, even on the weekends with Premium Support.
Spend more time driving growth
Tap into our dedicated escalation experts when you really need us, whether it’s online or through email so your team can spend time where they are needed most.
What our customers say about working with the Branch Support team
Responsive and informative support, couldn’t ask for much more than that!
Best support I’ve experienced in a long time! Thank you for the lack of “hassle”
Other support services available from Branch
Branch experts will develop an onboarding plan, provide you with best practices, and guide your team through the setup process.
Technical Audit Services
Get a full technical audit of your Branch setup across your app, website, internal systems, and partner integrations.
Our technical experts do all the work from capturing your goals, to developing a plan, and then integrating the Branch SDK for you.