Premium Support
Expert help when you need it most
Our support team has you covered
Keep your revenue campaigns running smoothly and optimize costs with expedited response times.
Drive mobile growth with confidence, knowing Branch’s team of experts are available around the clock to address any questions or issues, even on weekends.
Solve complex problems, optimize performance, and save costs with support from Branch
Support available 24/7
Get questions answered on your schedule with 24/7 support. Our team is always available, even over the weekend.
Faster response times
Enjoy faster response times, as soon as 2 hours for the initial response, to get issues resolved quickly. No need to wait until the next business day.
Zoom call support*
(*Advance notice required)
Effortlessly schedule a Zoom call with a prior notice with a Support Engineer for in-depth assistance with any support issue.
Dedicated escalation support
Not getting the support you need to resolve an issue quickly? Contact the escalation resource for immediate assistance.
What our customers say about working with the Branch Support team
Other support services available from Branch
Onboarding services
Our experts will develop an onboarding plan, provide best practices, and guide your team through the setup process.
Technical audit services
Get a comprehensive audit of your Branch setup, including your app, website, internal systems, and partner integrations.
Integration services
Our technical experts handle everything from capturing your goals and developing a plan to integrating the Branch SDK for you.
Resources
Check out Branch use cases
