Greg Shelly is the VP of Enterprise Digital Marketing at Canadian Tire. Greg is, admittedly, obsessed with attribution and performance, and he cares about organizations needing to understand how their investments are driving customer outcomes. Before joining Canadian Tire, Greg led the business insights and marketing analytics organization at McDonald’s and spent eight years at Dell in e-commerce and digital marketing.
Being in sales and on the front lines of business lets you truly understand the customer’s perspective. It is a sensible, logical start to a career in digital marketing. People who can hack together data-driven solutions can help companies understand their customers in a concrete way that gives them confidence in their marketing decisions. Pushing your comfort zone in your career is necessary to challenge yourself. After a few years, you will start appreciating those struggles for helping you grow professionally and at a personal level.
A loyalty program sets the foundation of digital growth by helping companies collect data to better understand their customers. The customer ceases to be a mystery when you have data to understand them.
Without a mobile-first approach, you cannot build a close relationship with your customer on a web browser. Being on someone’s phone means you have created value in their lives, and you have to make efforts to stay installed on their phones.
Action-ready, non-siloed data is the key to better digital marketing regardless of the business use case. Having the right people, the right data, and the right tech makes business growth possible through digital marketing.
Personalization is about being customer-centric and talking about the things that matter to them.